Shipping policy

Shipping Policy

Effective Date: 08/11/2025

Thank you for shopping with Stunted Hills. We aim to process and ship your order as quickly as possible while ensuring your items arrive safely.

1. Processing Time

Orders are processed within 3-7 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
During high-demand periods (new releases, sales, holidays), processing may take longer.

2. Shipping Methods & Rates

We offer standard, expedited, and express shipping options.
Shipping rates are calculated at checkout based on destination, order weight, and chosen service.
Free shipping may be offered for orders over $100 (before tax and after discounts).

3. Domestic Shipping

Estimated delivery time: 7-14 business days after processing.
Tracking information will be emailed once your order ships.

4. International Shipping (if applicable)

Estimated delivery time: 1-3 weeks after processing depending on where you're purchasing from.
International customers are responsible for any customs duties, taxes, or fees.
We are not responsible for delays caused by customs or international carriers.

5. Order Tracking

You will receive a tracking number once your order ships.
Please allow up to 24–48 hours for tracking information to update.

6. Lost or Damaged Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If your order arrives damaged, contact us within 7 days at "customerservice@stuntedhill.com" with photos so we can assist.

7. Address Accuracy

Customers are responsible for providing the correct shipping address at checkout.
We are not responsible for delays or lost packages due to incorrect addresses.

8. Pre-Orders (if applicable)

If your order contains pre-order items, your entire order will ship once all items are available unless otherwise noted.

Stunted Hills

customerservice@stuntedhills.com